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CUSTOMER magazine will be the industry’s new, definitive source for news, product information and strategies for communications that engage current and potential customers. CUSTOMER’s tag line – “Target (News - Alert). Engage. Deliver.” – sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine. Each issue of CUSTOMER will include news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self service, multichannel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management and more.