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The head of Human Resources announced she was leaving DC Public Schools during the summer, in the midst of our annual hiring crunch. Our efforts to ensure there would be a teacher in every classroom in time for the start of school had already fallen significantly behind schedule. We were trying to customize and launch a new hiring system while simultaneously processing over 2,000 hires, transfers and so on, and it was not going well. Our stakeholders were frustrated, and the team, working long hours, even more so. [+]