Sona Chawla

Walgreens has been a trailblazer in the new age of retailing: Within the past year, the 7,600-store chain has revamped its web site and mobile site, gained 600,000+ fans on Facebook, launched 24/7 live chat at its web site that puts customers in direct contact with a pharmacist and hosts 1,500 videos on its site. Our Day Two Keynote Speaker is the head of Walgreen's e-commerce operations. She will describe in detail the drugstore chain's mobile and e-commerce initiatives and how they work together with its stores to capture the anytime, anywhere customer. [+]