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Steve Mulvany is President and founder of Management Tools Inc., which works on a long term basis with companies throughout the United States, Canada and Australia implementing strategies to improve management and service quality practices which impact company performance and customers’ perceptions. Steve also facilitates long range strategic and operational planning sessions for medium and large companies. He has worked with companies ranging from major banks and conglomerates, to Carl Sewell’s (author of Customers for Life) automobile dealerships, to distribution companies, to major ski resorts and hotel companies, to coal mines to Steven Spielberg’s Amblin Entertainment.Steve is also one of the highest rated speakers on the topics of service and productivity. He has spoken worldwide to the Young Presidents’ Organization, the Department of Defense, numerous trade organizations and many corporations. YPO, who has the world’s most prestigious speakers present to their audiences, reports that the audio tape sales from Steve’s sessions are in the top 3 speakers of more than 200 of their highest rated speakers. [+]