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Susan Edgman-Levitan, PA, is a fierce advocate of patient-centered healthcare who has tirelessly devoted herself to understanding patients' perspectives and tailoring information to their needs. She is executive director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital and is founding president of the Picker Institute, a Boston-based nonprofit survey, research, and consulting firm focusing on the assessment and improvement of patient and family-centered care. [+]