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For over a decade, Dr. Susan Frampton has been the president of Planetree, a not-for-profit advocacy, consultation, and membership organization that works with a growing network of hospitals and continuing care communities around the world to implement Planetree's comprehensive patient-centered model of care. She has authored numerous publications, including a series on patient-centered care in The American Journal of Nursing, The International Health Federation Journal, The Patient-Centered Care Improvement Guide, The Long-Term Care Improvement Guide, and Putting Patients First, which won the ACHE Hamilton Book of the Year Award in 2004. Her latest work is The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient-Centered Care, a guide to how integrated healthcare systems around the world are operationalizing the fundamental dimensions of a patient-centered culture, including access to information, family involvement, healing environments, employee and physician engagement, and patient advocacy. [+]