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As the first female president of a professional sports franchise, Susan O'Malley is a pioneer in two fields: sports and business. She knows what it takes to be a leader in a tough business environment and how to create an organisation from the ground up. Once an intern with the Washington Capitals and the Washington Bullets (now the Wizards), O'Malley joined the organisation full-time in 1986 as director of advertising. Since that time, her ground-breaking business ideas and proactive approach to customer service brought her - and Washington Sports and Entertainment - to the top of the sports business world. [+]