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Susan Reilly Salgado, Ph.D. founded Hospitality Quotient with Danny Meyer in 2010. The initial connection she established with the company as a Union Square Cafe regular in the 1990s later informed and inspired her dissertation research on USHG’s organizational culture, while pursuing a Ph.D. in Management and Organizational Behavior at New York University’s Stern School of Business. Upon completing her dissertation, Susan joined USHG as its first-ever Director of Culture and Learning in 2003. In this role, Susan created and implemented the company’s leadership training programs, upon which HQ’s programs are based. [+]