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Her book, The Complexity Advantage, was released by McGraw Hill in January 1999. Susanne has twenty plus years in management spanning the communications, technology, chemical manufacturing and banking industries; with responsibility in areas as diverse as marketing and technology development. In her presentations Susanne shows how Citibank is revolutionizing itself by examining new approaches for absorbing an unprecedented rate of change, while helping people to diminish potential stress, and to avoid opting out of responsibility as "victims" of circumstance. [+]