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When not speaking at conferences and conventions, Gross handles the day-to-day operations of one of the nation's most unique service training companies. Best known for his high-energy platform skills, his gentle humor keeps audiences laughing while they learn handfuls of practical ideas. Whether speaking to a corporation or national association, Gross is a storyteller extraordinaire, comfortable with audiences of any size. He is most at home with professionals who have high customer contact. [+]