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Tammy Van Donk joined Omaha-based Hayneedle.com, an Internet Retailer Top 100 home goods site, in November 2008. Tammy was instrumental in defining the customer experience for the brand and leading the creation and start-up of a corporately managed customer contact center from inception to full operations. Tammy is a direct-to-consumer veteran and has held positions with Williams-Sonoma, Hanover Direct, and Spiegel. Her career has focused on maximizing the customer engagement and revenue potential of contact centers while building a culture of entrepreneurs. [+]