WalkMe is a web-based service owned by WalkMe Inc. that helps users navigate the features of other web-based services.[2][3][4][5]

WalkMe works by overlaying information in "tip-balloons"[6] in the browser window.[7] These balloons break down online processes into step-by-step instructions.[8] These balloons help users complete online tasks without leaving the screen to watch video tutorials or read manuals or FAQ pages.[9] WalkMe algorithm delivers contextual guidance. This allows users automatically get the specific guidance according to their preference and language.[10]


WalkMe Inc. was founded in 2011, and in April 2012 launched the product WalkMe.[10] Their headquarters are at 22 4th Street, in San Francisco,[4] California,[2] and the company is backed by Mangrove Capital Partners, Giza Venture Capital, Gemini Funds and ScaleVP.[2]

In June 2015, WalkMe announced it had raised $25 million in Series D funding, bringing total investment to $42.5 million. [2]


In October 2014, WalkMe Won Customer Magazine’s 2014 “Contact Center Technology” Award. [2]

In October 2014, leading training influencer Craig Weiss recognized WalkMe as the best product at the 2014 DevLearn Conference. [2]

In June 2014, WalkMe[2] Won Customer Magazine’s 2014 “Communications Solution Product of the Year” Award. [2]

In May 2013, leading analyst firm Gartner recognized WalkMe as a “Cool Vendor in the CRM Customer Service and Social”.[2] [2] [2]

In June 2013, CIO Magazine recognized WalkMe as a “Web App That Will Change Your Business”[3]