WalkMe is a web-based service owned by WalkMe Inc. that helps users navigate the features of additional web-based services.

Background

WalkMe works by overlaying information in "tip-balloons" in the browser window. These balloons break down online processes into step-by-step instructions. These balloons help users complete online tasks without leaving the screen to watch video tutorials or read manuals or FAQ pages. WalkMe algorithm delivers contextual guidance. This allows users automatically get the specific guidance according to their preference and language.

History

WalkMe Inc. was founded in 2011, and in April 2012 launched the product WalkMe. Their headquarters are at 22 fourth Street, in San Francisco, California, and the company is backed by Mangrove Capital Partners, Giza Venture Capital, Gemini Funds and ScaleVP.

In June 2015, WalkMe announced it had raised $25 million in Series D funding, bringing total investment to $42.5 million.

Awards

In October 2014, WalkMe Won Customer Magazine’s 2014 “Contact Center Technology” Award.

In October 2014, leading training influencer Craig Weiss recognised WalkMe as the best product at the 2014 DevLearn Conference.

In June 2014, WalkMe Won Customer Magazine’s 2014 “Communications Solution Product of the Year” Award.

In May 2013, leading analyst firm Gartner recognised WalkMe as a “Cool Vendor in the CRM Customer Service and Social”.

In June 2013, CIO Magazine recognised WalkMe as a “Web App That Will Change Your Business”